Frequently Asked Questions

The questions we get asked most, with the short answer. If yours isn't here, write to us at contacto@petsforyou.es and we'll get back to you.

What is Petsforyou?

Petsforyou is an online store for accessories and food for dogs, cats and small pets (hamsters, rabbits, guinea pigs, ferrets, birds and fish). It's a store from Spain. It sells online only: there is no physical shop.

What is the official Petsforyou website?

The official Petsforyou website is petsforyou.es. If you come across another website selling under our name or using our email, it isn't us. If you have any doubts about an order, write to us at contacto@petsforyou.es.

Do you have an app?

Yes. The official Petsforyou app is free, for iPhone and Android: you can find it on the App Store and on Google Play. It has the same catalog as the website: you can save your favorites, buy with Shopify's secure payment, read the blog and watch "Ada and her friends". When you download it, you get an ebook of your choice, worth €9.99, for free: the code is inside the app.

How much does shipping cost?

The shipping cost, if any, is shown in your cart before you pay.

How long does my order take to arrive?

It depends on the product and the warehouse it ships from. You can see the exact delivery time in your cart, before you pay. If your order includes products from several warehouses, it may arrive in separate packages, at no extra cost.

Can I track my order?

Yes. When it ships, we send you an email with the tracking number. You can also see it in your account, at account.petsforyou.es.

Can I return a product?

Yes. You have 14 calendar days from the day you receive it to return it without giving a reason. The return is free for you. We refund everything you paid, including the original shipping, within a maximum of 14 days. All the details are in the returns policy.

How can I pay?

With the payment methods shown on the payment screen. Prices are shown in your local currency.

Is there a discount if I buy several products?

Yes. Until 30 November 2026, you get 10% off with 3 products from the store, 15% off with 5, 18% off with 7 and 20% off with 9 or more. The discount is applied in the cart only. Natural food isn't included in this offer.

How can I contact you?

By email at contacto@petsforyou.es or by phone at +34 646 62 45 42. You can also find us on Instagram (@petsforyou.es), Facebook, TikTok, YouTube and Pinterest.